Terms of Service

1. Acceptance of Terms

Welcome to Sentium Tech. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Description of Services

Sentium Tech provides managed IT Support, cybersecurity services, and AI automation consulting to businesses. Our services include but are not limited to:

• 24/7 IT infrastructure monitoring and support
• Network security and threat protection
• Cloud services and data backup solutions
• AI integration and automation consulting
• Compliance and security assessments
• Strategic IT planning and consulting

Specific service details are outlined in individual service agreements with our clients.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breaches
• Use our services in compliance with all applicable laws and regulations
• Not interfere with or disrupt our services or servers
• Not use our services for any illegal or unauthorized purpose
• Cooperate with our team in troubleshooting and resolving issues

4. Service Level Agreements

Service level commitments, including response times, uptime guarantees, and support availability, are specified in individual client agreements. While we strive to provide uninterrupted service, we do not guarantee that our services will be error-free or continuously available. Planned maintenance windows will be communicated in advance when possible.

5. Payment Terms

Payment terms are specified in individual service agreements. General payment provisions include:

• Fees are billed according to the agreed schedule (monthly, quarterly, or annually)
• Payment is due within the timeframe specified in your invoice
• Late payments may result in service suspension or termination
• All fees are non-refundable unless otherwise stated in your agreement
• We reserve the right to adjust pricing with 30 days advance notice

6. Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, and documentation, are owned by Sentium Tech or our licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. Custom solutions developed specifically for your business will be governed by the terms of your individual service agreement.

7. Confidentiality

We understand the sensitive nature of your business information. We maintain strict confidentiality regarding all client data and business information accessed during service delivery. Both parties agree not to disclose confidential information to third parties without prior written consent, except as required by law or necessary to provide services.

8. Data Security and Backup

While we implement industry-standard security measures to protect your data:

• We cannot guarantee absolute security against all threats
• Clients are responsible for maintaining their own data backups unless otherwise agreed
• We are not liable for data loss resulting from factors beyond our control
• Security incidents will be reported in accordance with applicable laws and regulations

9. Limitation of Liability

To the maximum extent permitted by law:

• Sentium Tech shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim
• We are not responsible for damages caused by factors outside our reasonable control
• This limitation applies to all claims, whether based on contract, tort, or any other legal theory

10. Warranties and Disclaimers

We provide our services "as is" and "as available." We disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of information
• Warranties that services will be uninterrupted or error-free

We make reasonable efforts to provide quality services but cannot guarantee specific outcomes or results.

11. Term and Termination

Service terms and termination provisions are specified in individual agreements. General provisions include:

• Either party may terminate services with written notice as specified in the agreement
• We may immediately suspend or terminate services for non-payment or breach of terms
• Upon termination, you remain responsible for all outstanding fees
• We will assist with data migration during a reasonable transition period
• Certain obligations, including confidentiality and payment, survive termination

12. Indemnification

You agree to indemnify and hold harmless Sentium Tech, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

13. Compliance and Legal Requirements

Both parties agree to comply with all applicable laws and regulations, including data protection laws, industry-specific regulations, and cybersecurity requirements. We will cooperate with law enforcement and regulatory authorities when legally required.

14. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiations. If negotiations fail, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Hartford, Connecticut.

15. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Connecticut.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with any individual service agreements and our Privacy Policy, constitute the entire agreement between you and Sentium Tech regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

19. Service Scope and Limitations

Sentium Tech's managed IT Support are designed to provide comprehensive technology support for small and medium-sized businesses. Our services cover the systems, networks, and devices explicitly included in your service agreement. To ensure clarity and prevent misunderstandings, please note the following:

• Services are limited to the scope defined in your individual service agreement
• Third-party application support may require coordination with the respective vendors
• Hardware procurement and replacement costs are not included unless specifically stated
• Emergency services outside normal business hours may be subject to additional fees unless covered by your plan
• Changes to service scope require a written amendment to your agreement

We are committed to transparency in all aspects of our service delivery. Before beginning any work that may incur additional costs or fall outside your existing agreement, our team will communicate clearly and obtain your approval. We believe in building long-term partnerships with our clients based on trust, accountability, and consistent delivery of exceptional IT Support throughout Hartford County and Connecticut.

20. Service Standards and Our Commitment

Sentium Tech is committed to delivering professional, high-quality managed IT Support to every client we serve. Our team holds relevant industry certifications, undergoes ongoing training, and follows established IT service management best practices in every engagement. We measure our performance continuously and use client feedback to improve our service delivery.

• All technical staff maintain current certifications in their areas of responsibility
• Service delivery follows ITIL-aligned best practices for incident, problem, and change management
• Client satisfaction is reviewed regularly through structured feedback processes
• Security practices are updated in response to evolving threats and industry developments
• We maintain appropriate insurance coverage including professional liability and cyber liability insurance

Our goal is to be the most trusted IT partner for small and mid-sized businesses in Connecticut. We take our commitments seriously and hold ourselves accountable to the service standards that our clients depend on. By using our services, you can expect a partner who is transparent, responsive, and genuinely invested in your technology success. We welcome your questions about our service standards at any time—contact us at (860) 817-8702 or info@sentiumtech.com.

If you have questions about these Terms of Service, please contact us: